Delivery & Return Policy

🚚 Delivery Information

We ship nationwide across Malaysia.

All orders are processed within 1–2 working days after payment confirmation.

  • West Malaysia: 2–5 working days

  • East Malaysia: 3–7 working days

We work with trusted courier partners such as J&T, Ninja Van, and Pos Laju to ensure reliable delivery.

A tracking link will be emailed to you once your order has been shipped.

🔁 Return & Exchange Policy
  • Returns must be made within 7 days of receiving your order.
  • Items must be unworn, unwashed, and in original packaging with tags intact.
  • Only non-sale items are eligible for return/exchange.
  • For sizing issues, exchanges are allowed once per order, subject to stock availability.
  • Sale/clearance items
  • Innerwear or hygiene-sensitive products
  • Items with obvious signs of wear, damage, or odor

Email us at return@guzhimy.com with your order number, reason for return, and photos (if applicable). Our support team will guide you through the process.

  • Refunds will be issued as store credit unless the item is defective or wrongly delivered.
  • Refund processing takes 3–5 working days after item inspection.

Feel free to contact us

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